Right of withdrawal Shop Gest group In the event that the stipulation of a purchase contract takes place outside the commercial premises, the sale in question is to be considered subject to Legislative Decree n. 206 of 09/06/2005, which provides for the possibility for the purchaser to exercise the right of withdrawal. Therefore, remote purchases made by telephone or via the Internet, whether delivered at home or picked up at the company's headquarters or at a point of presence in the area, fall within this case. To whom it applies To natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity. Therefore, purchases made by resellers and companies are excluded from the right of withdrawal. Therefore, those who communicate their VAT number to the supplier are excluded from the right of withdrawal. Withdrawal The buyer has the right to withdraw from the contract, without penalty and without giving any explanation, within a period of 30 working days, from receipt of our mail of delivery of the purchased products to the shipper, to exercise the right of withdrawal. This right consists in the right to return the purchased goods to the seller and in the consequent reimbursement of the purchase price. It is not possible to apply the right of withdrawal if the object arrives damaged by third parties (shipper) if purchased through the market place we do not accept any negative feedback, in this case the customer will be immediately reported to the judicial authorities based on art. 595 and 596 of the criminal code before proceeding to such feedback contact us immediately at our customer service. What excludes The following are therefore excluded from the refund for the right of withdrawal: - shipping costs incurred to receive the purchase; - the shipping costs to be incurred to ship the products in return. Paid and under the responsibility of the customer. How to use it 1. Send, by email, a written and signed declaration of the will to exercise the right of withdrawal summarizing all the data indicated above and requested (also including any authorization to credit the amount to a bank account held by a third party), find all the information on our customer service web page and on our App. 2. Within the same period of fifteen working days, you must return the goods intact and, if packaged, with the same packaging used for delivery. The shipment to the sender is at his expense and under his responsibility. How to make the return shipment Pack the materials carefully, if possible, in the same packaging used for delivery. Write the destination address, the withdrawal code (sent by email) and the sender on the parcel. Send the package to Shop Gest warehouse via delle nocchette,13 13854 Quaregna Biella via a traceable system. Transfer processing times for reversal of payment to the customer Shop Gest group, if the procedure indicated above is carried out correctly and if it ascertains that the product is completely intact in all its parts, will proceed within 30 working days of receipt of the goods to credit the customer with the amount paid excluding the costs of shipping (Legislative Decree No. 206 of 09/06/2005). Attention: shipments without a withdrawal code will not be accepted by the Shop Gest group operational headquarters and we will not be liable for any damage caused during the return shipment of goods by the customer at our warehouse. Jurisdiction and Competent Court Any dispute relating to the application, execution, interpretation and violation of purchase contracts entered into online through websites and marketplaces (Ebay, Amazon) is subject to Italian jurisdiction; although not expressly provided therein, these general conditions refer to the provisions of Legislative Decree No. 206 of 09.06.2005. For any dispute between the parties regarding this contract, the Court of Biella (Biella) Italy will be competent Downloads RIGHT OF WITHDRAWAL RULES.pdf Document Adobe Acrobat 73.0 KB Downloads