regulations for shipping and packaging online Shipping and packing by Shop Gest group First of all, it is useful to clarify that shipping Modern Antiques and Art objects and furnishings requires a series of slow and delicate operations, therefore, in some cases, delivery cannot be timely. The costs necessary for the shipment of the goods are calculated on the actual size of the objects. We use the main couriers on the market such as BRT, SDA, STG, or other trusted shippers, or we personally deliver the purchased goods. Delivery - unless otherwise agreed - is intended outside the home on board the truck (i.e., as per the contract, the courier is not required to unload the goods); any deliveries with tail lift (to bring the object to road height) will be agreed upon during the purchase with our customer assistance. Being technologically advanced, our company makes available to the customer a web page to monitor the shipment, a special free customer care application (which you can easily download) and on the package you will find qr codes that connect you to us in real time to evaluate the actual status of the neck (make use of this service for a better transaction). Packaging Given the material treated, we pay particular attention to the packaging methods. These methodologies require different processes depending on the object, which affect both the timing and the shipping costs. Depending on the type of object to be shipped, a different packaging method will be opted for, which may vary from a single coating with bubble wrap or cardboard to more complex, palletized and boxed coatings. The packaging will take place after disassembling the object, when possible. Packing material is non-returnable. The operation will end with labeling and transport documentation. Warning: for items picked up at the Shipping Warehouse in Via delle Nocchette 13 Quaregna Biella Italy, there is no packaging: if the customer so wishes, the cost of packaging is to be added to the cost of the object itself. In any case, the packaging will take place only in the face of prior communication. The carrier will arrange the delivery directly with the customer by telephone. The shipping cost includes the packaging which will always be carried out. Shipments are made only after payment has been registered. (In case of bank transfer it takes four/five working days). The time required for a payment to be credited is not attributable to the delay in shipment. Once the purchase price and transport payment have been made, we undertake to deliver the packaged product to the carrier as quickly as possible. We do our best to ensure that the products arrive in the best conditions but we cannot be held responsible for any damage deriving from any delay during transport. We ask the customer to indicate a delivery address where someone is always present (including a workplace, a neighbor, etc.), and a telephone number where it is always available. In case of non-delivery, the courier may contact you or leave a ticket with the instructions to follow. For any problem encountered with the shipment, please contact our customer assistance, or use our application, there is a special customer care channel. it is not possible to request the cash on delivery service. Insurance rules If there is any damage caused by the carrier, please contact us by sending us the photos of the damaged object and of both the external and internal packaging; we will take steps to give you compensation according to the applicable laws in force. It is the buyer's full right to check the goods before picking them up. International shipping Shipping costs vary according to the delivery destination territory. Ask us for a quote. Downloads PACKING AND SHIPPING RULES.pdf Adobe Acrobat document 58.2 KB Downloads Remember that our company is always attentive to new technologies, download our application IMPORTANT NOTICE Taking note of the new regulations in force on shipments, our company has the best technologies on the market and to make the delivery of our customers' goods easy and safe, we recommend some precautions, the reserve signature is mandatory by law, expect the driver to sign it, if you notice any anomaly on the package, immediately take a photo and sign with specific reserve and send it to us immediately. We inform you that on the packages that are shipped from our warehouses barcodes are affixed which, by bringing the mobile phone close, will immediately connect to us which in turn sends the problem encountered. We inform you that by not carrying out this procedure, we, in spite of ourselves, s